Main Page
Service Rates
New Service
Water Quality

                                       First time paying online? Click here for instructions for first time users.

District Billing Office Hours:
Mondays from 9:00 am to 2:00 pm
Tuesdays from 9:00 am to 12:00 pm
Thursdays from 9:00 am to 12:00 pm

Office Number: (360) 427-2413

Notice of Sanitary Sewer Smoke Testing - ADDITIONAL DATE

The Hartstene Pointe Water-Sewer District will conduct smoke testing of sanitary sewers on September 12th. Testing will occur between 8:00 a.m. and 4:00 p.m. This study will involve opening manholes and filling the sewer lines with non-toxic smoke in order to locate breaks and defects in the sewer system.

On the outside of your house or your neighbor’s house you may notice smoke coming from sewer vents or out of the ground along sewer lines.

On the inside of your house, smoke or its odor may come out of the plumbing fixtures. This is an indication that dangerous gases and unpleasant odors from the sewer may enter your house. This should not happen if your plumbing is in good working order. You can minimize the chances of this happening by running enough water into the sinks, tubs, and showers to fill the sewer trap with water. Do not forget floor drains. If smoke does enter your home or building, open windows and doors to dissipate the smoke.

If you have any questions concerning the testing, contact the District by calling (360) 427-2413 or sending an email to

Click here for more information about smoke testing: Smoke Testing Frequently Asked Questions (FAQ)

July/August Newsletter

Drippy the Droplet's Water Saving Tip:

Hand water landscapes sparingly and only when necessary. Most native plants, like those found in the common areas, require very little, if any, watering, even in dry weather.”  Visit for more water saving tips and resources.

What's New:

Summer Water Advisory

Hartstene Pointe is under a Water Advisory for the summer months. There is not a water shortage, and our current water production is sufficient to meet average demand. However, if the District experiences a major leak, critical equipment failure, or demand is higher than normal, mandatory water restrictions may be needed.

By working together through voluntary conservation we can reduce demand and the possibility of a water shortage. Here are steps we all can take to curb water waste this summer:
~ Water lawns and gardens in the early morning or in the evening.
~ Hand water established plants only when necessary.
~ Apply 2 to 4 inches of mulch in planting beds to help retain moisture.
~ Do not leave a hose running unattended.
~ Always use a shut-off nozzle for watering, window washing, washing cars, etc.
~ Avoid water runoff when watering landscapes.
~ Do not use a hose to clean walkways and driveways.
~ Check for and repair toilet faucet leaks. This can save thousands of gallons per month.
~ Please inform guests of the water advisory and ask them to join us in our efforts to conserve water.

Visit for more water saving tips and resources, including how to find and fix household leaks and limit outdoor water waste.

Commissioner Candidates Filed for 2017 Election

Two District commissioner seats are up for election in 2017. One candidate has filed for each position.

Andrew Hospador is running for Commissioner Position 1, a six-year term. Andrew has been a District Commissioner since being appointed to Position 3 in June 2016, following the resignation of Commissioner Ray. Mr. Hospador has owned property at Hartstene Pointe since 2005 and has been a full-time resident, with his wife Jane, since 2009. He served as Treasurer on the HPMA Board of Directors. Andrew holds bachelor’s and master’s degrees in Electrical Engineering from Cornell University, and his career in industrial instrumentation and control systems included work with water and wastewater treatment systems.

Robert Scarola is running for Commissioner Position 3, to complete the remaining two years of an unexpired term. Mr. Scarola moved to Hartstene Pointe with his wife, Nancy, a year and a half ago, previously serving on the Water Company Board of Directors for a homeowner’s association of approximately 2000 homes. While he was on the Board, the water company completed a major systems upgrade to its water storage, piping, and monitoring facilities.

The 2017 general election will be held on November 7th. For more information about the election, contact the Mason County Elections Department, (360) 427-9670 ext. 470, or visit the Mason County Elections website.

Sewer Issues? We Can Help!

The District now has a sewer line inspection camera for investigating and locating sewer line issues. This can save hundreds of dollars in fees a plumber would charge to locate the source of sewer issues.

Please contact the District if:

· Sewage backs up into your home

· You smell sewage outside your home

· A manhole cover is missing or out of place

· A cave-in or ground settlement develops in your yard or street near a sanitary sewer

When you call us with an issue, we will respond as quickly as possible to investigate.

If a problem is found in the District sewer line, we will service the line and correct the issue. If the problem is found to be your private line, we will inform you as soon as possible so you may contact a plumber to service your line and repair any damage which may have occurred.

Water Treatment Plant to be Completed by Summer

Construction of the District’s new water treatment system and facilities is in full swing. The new system will optimize the water treatment process by replacing outdated, failing drinking water treatment equipment.

The project has been moving right along, despite delays related to permitting and Mason County’s recent three-week road restrictions. The new treatment buildings have been constructed, and the old water treatment equipment for Well 2 has been removed in preparation for the installation of the new filtration equipment. Supplemental water is being piped from Well 2 to the Well 1 facility for treatment to ensure adequate water availability.

The project includes the addition of water quality monitoring equipment and an upgrade to the SCADA system to allow remote real-time monitoring and controls. This new control system has been completed and tested and is ready for installation.

All phases of the project should be completed and online in time for the busy summer months.

Go Paperless, Set Up AutoPay, and More With New Payment System

As a way to offer you more choices in how you pay your bills, Hartstene Pointe Water-Sewer District has partnered with Xpress Bill Pay, the premier provider for online bill payment systems. Through our new system you can get your bill electronically, check your balance, manage your automatic payment, make a one-time payment, and much more!

All you need is an Internet connection through a Web browser and an e-mail address. It’s simple to use. Every month we’ll send you a reminder e-mail to let you know when your bill is online. Then you just log in to your account at and view your bill. It’s formatted like your paper statement so it will look familiar to you. You can also see up to a full year’s history of your account online, so you can compare your current bill to a year ago.

When you’re ready to pay your bill, select a payment type. You can pay with credit card (Visa, MasterCard, and Discover), debit card, or electronic funds transfer. Then enter the information and you’re done! It’s that easy, and it only takes you a few minutes each month, or you can schedule automatic payments.

We offered this service at the request of our customers — You asked and we delivered! To sign up, just go to and follow the instructions there. It’s free to sign up and free to use. Sign up today!

Please Contact the District Directly

We appreciate the community’s interest in the operation of the District. Your observations and reporting of potential system problems is very important to our success in preventing and addressing costly issues. It is important that these reports are made directly to the District Office at (360) 427-2413. Our telephone system will connect you with our general manager’s cell phone day or night. He can then evaluate the situation and respond accordingly.

Please do not contact HPMA staff regarding water and sewer related questions or concerns.

No Chemicals Down the Drain

Anti-bacterial soaps, disinfectants, and other harsh chemicals can wreak havoc on beneficial bacteria crucial to the wastewater treatment processes. Additionally, many chemicals cannot be fully removed and pollute our beautiful Puget Sound.

Chemicals, oils and greases, personal care products, medications, food waste, and other trash should be disposed of in the garbage can, not down the drain or into the toilet.  

Be On the Lookout For Leaks  

Observant residents reporting potential leaks often save the District many hours and resources attempting to locate leaks and treating large amounts of wasted water. If you suspect a water leak please call the District Office at (360) 427-2413 or send an email to