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24/7 Bill Payment:
Phone: (360) 427-2413
Online: XpressBillPay.com

District Billing Office Hours:

Mondays from 9:00 am to 2:00 pm
Tuesdays from 9:00 am to 12:00 pm
Thursdays from 9:00 am to 12:00 pm

Office Number: (360) 427-2413

January/February 2018 Newsletter

Drippy the Droplet's Water Saving Tip:

“Insulate water pipes in unheated areas to avoid burst pipes caused by freezing temperatures.  

Visit www.epa.gov/watersense for more water saving tips and resources.

What's New:

New Meeting Schedule Adopted

The District Board of Commissioners adopted a new meeting schedule beginning in 2018. Beginning January 4th, 2018, meetings will be held on the 1st and 3rd Thursdays of the month at 1:00 pm at the District Office, 772 E Chesapeake Drive.

All of the Board of Commissioners meetings are open to the public, and community members are encouraged to attend.
 

Commissioners Elected

The Hartstene Pointe Water-Sewer District has two newly-elected commissioners. Both commissioners took their oath of office and began to fulfill their duties in December following the election certification.

Robert Scarola was elected to Commissioner Position 3, to complete the remaining two years of an unexpired term. Mr. Scarola moved to Hartstene Pointe with his wife, Nancy, two years ago, previously serving on the Water Company Board of Directors for a homeowner’s association of approximately 2000 homes. While he was on the Board, the water company completed a major systems upgrade to its water storage, piping, and monitoring facilities.

Andrew Hospador was elected to Commissioner Position 1, a six-year term. Andrew had served as a District commissioner since his appointment to Position 3 in June 2016, following the resignation of Commissioner Ray. Mr. Hospador has been a member of the Hartstene Pointe community since 2005. He has served as Treasurer of the HPMA Board of Directors, holds bachelor’s and master’s degrees in Electrical Engineering from Cornell University, and his career in industrial instrumentation and control systems included work with water and wastewater treatment systems.

The election certification marked the end of Mary Alice Cary’s service to the District, beginning in 2008, as one of its founding commissioners. Commissioner Cary was instrumental in the formation of the District and has tirelessly dedicated herself to its success and sustainability. The District would like to thank Commissioner Cary for her almost ten years of invaluable service, and we wish her the best in her well-deserved retirement.  

2018 Budget and Rates Adopted

On November 20, 2017 the District Board of Commissioners adopted the 2018 budget, which was developed to further the District’s mission of providing high quality, reliable drinking water, sewer collection, and wastewater treatment at fair and reasonable rates to meet the current and future needs of our community.   

The 2018 budget includes a 1.2% increase in operating expenditures, 11.7% increase in debt service, and increased investment to increase system reliability and address the District’s aging infrastructure.

The Board also adopted an overall 8.7% increase in water and sewer rates. Monthly charges for residential connections will increase by $9.59, while charges for vacant lots with a connection will increase by $3.95. Beginning January 1, 2018, the total bi-monthly bill for residential water and sewer service will be $239.10. The total bi-monthly bill for vacant lots with a connection will be $99.50.

If you pay your bill through your bank’s online bill pay, please be sure to update your payment amount. If you are signed up for AutoPay through the District, the new rates will automatically be charged to your account beginning January 2018. 

Click here for the adopted 2018 budget.

Are You Prepared  for Winter Storms?

Pacific Northwest winters bring the threat of high winds, freezing temperatures, heavy rains, and snow. As you prepare yourself for the winter months, consider the potential of storms effect on your water and sewer service.

Power Outages
Interruptions to electrical service, due to winter storms, present a potential for disruptions to water and sewer services as well. Help preserve the District’s water supply during an outage by only using the water necessary for drinking, cooking, and limited bathing. Also, reduce the amount of wastewater deposited into the sewer collection system in order to avoid overwhelming it, potentially resulting in sewer backups. Only after the electrical service resumes should you use your washing machine and dishwasher or conduct other heavy water-use activities.

Be sure you have an emergency water supply in case of a power outage lasting days or weeks. The District provides 30 gallon barrels, free of charge, which can be used for emergency water storage. Contact us if you would like a water storage barrel.

Freezing Temperatures
Even here in the Pacific Northwest, temperatures can dip low enough to cause pipes to freeze and break. Pipes that freeze most frequently are:
· Outdoor pipes, like hose bibs and sprinkler lines.
· Water supply pipes in unheated interior areas like basements, crawl spaces, attics, or garages.
· Pipes that run against exterior walls with little or no insulation.

You can take the following steps to protect pipes from freezing:
· Insulate both hot and cold water pipes located in unheated areas.
· Open cabinet doors to allow warmer air to circulate around the plumbing.
· Always keep your thermostat set to at least 62 degrees.

Some online articles suggest leaving a faucet in your home turned on during the winter months to keep your pipes from freezing. Please do not leave water running at your home. It will likely not be enough to avoid property damage and wastes hundreds of thousands of gallons of water, taxing our water system.

For more information on how to prepare for winter storms, visit redcross.org.

Pay Your Bill 24/7 With Our New IVR System!

Here is another fast and convenient way for you to pay your bills 24/7! No computer necessary. Simply call toll-free (877) 434-9310.

What is the IVR system?
The IVR (Interactive Voice Response) system provides you with a complete bill payment system over
the phone. You can pay your bills anytime and anywhere. All you need is a phone.

How does it work?
You dial the toll-free number (877) 434-9310 and provide your water-sewer account number to locate your bill. The IVR system will tell you your account balance, the payment due date, and then guides you to make your payment. You continue to make payments using a credit card, debit card, or eCheck. You are provided with a confirmation number and notified whether the transaction was successful or not.

Additionally, you may call the payment center (800) 720-6847 and make payments over the phone with a live operator, if you’d prefer.

Both the IVR system and our payment center offer service in English and Spanish. (Note: Payment center Spanish service hours vary.) If you have questions about IVR, call Xpress Bill Pay at (800) 766-2350. Xpress Bill Pay is the online payment portal for Hartstene Pointe Water-Sewer District.

You also have the option of viewing and paying your bill online. Just click the "Online Payments" link at the top of this webpage.

Sewer Issues? We Can Help!

The District now has a sewer line inspection camera for investigating and locating sewer line issues. This can save hundreds of dollars in fees a plumber would charge to locate the source of sewer issues.

Please contact the District if:

· Sewage backs up into your home

· You smell sewage outside your home

· A manhole cover is missing or out of place

· A cave-in or ground settlement develops in your yard or street near a sanitary sewer

When you call us with an issue, we will respond as quickly as possible to investigate.

If a problem is found in the District sewer line, we will service the line and correct the issue. If the problem is found to be your private line, we will inform you as soon as possible so you may contact a plumber to service your line and repair any damage which may have occurred.

Go Paperless, Set Up AutoPay, and More With New Payment System

As a way to offer you more choices in how you pay your bills, Hartstene Pointe Water-Sewer District has partnered with Xpress Bill Pay, the premier provider for online bill payment systems. Through our new system you can get your bill electronically, check your balance, manage your automatic payment, make a one-time payment, and much more!

All you need is an Internet connection through a Web browser and an e-mail address. It’s simple to use. Every month we’ll send you a reminder e-mail to let you know when your bill is online. Then you just log in to your account at XpressBillPay.com and view your bill. You can also see up to a full year’s history of your account online.

We offered this service at the request of our customers — You asked and we delivered! To sign up, just go to www.xpressbillpay.com and follow the instructions there. It’s free to sign up and free to use. Sign up today!

Please Contact the District Directly

We appreciate the community’s interest in the operation of the District. Your observations and reporting of potential system problems is very important to our success in preventing and addressing costly issues. It is important that these reports are made directly to the District Office at (360) 427-2413. Our telephone system will connect you with our general manager’s cell phone day or night. He can then evaluate the situation and respond accordingly.

Please do not contact HPMA staff regarding water and sewer related questions or concerns.

No Chemicals Down the Drain

Anti-bacterial soaps, disinfectants, and other harsh chemicals can wreak havoc on beneficial bacteria crucial to the wastewater treatment processes. Additionally, many chemicals cannot be fully removed and pollute our beautiful Puget Sound.

Chemicals, oils and greases, personal care products, medications, food waste, and other trash should be disposed of in the garbage can, not down the drain or into the toilet.  

Be On the Lookout For Leaks  

Observant residents reporting potential leaks often save the District many hours and resources attempting to locate leaks and treating large amounts of wasted water. If you suspect a water leak please call the District Office at (360) 427-2413 or send an email to gm@hpwatersewer.com.