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24/7 Bill Payment:
Phone: (360) 427-2413
Online: XpressBillPay.com

District Billing Office Hours:

Mondays from 9:00 am to 2:00 pm
Tuesdays and Thursdays from 9:00 am to 12:00 pm

Office Number: (360) 427-2413

July/August 2018 Newsletter

Drippy the Droplet's Water Saving Tip:

“Our native shrubs are naturally fire resistant. Over-watering can make them grow too quickly and become hazardous. Put away the sprinkler and hand water landscapes only when necessary. For more tips on protecting your home from wildfire, visit the WA Department of Natural Resources webpage, Prepare for Wildfire."

Visit www.epa.gov/watersense for more water saving tips and resources.

What's New:

What is That Odor? Check the Tide.

As we move into the summer season please remember that the decomposition of seaweed and marine life is much more noticeable at low tide and warmer temperatures. These pungent odors are frequently associated with a sewage smell due to the hydrogen sulfide and dimethyl sulfide (DMS) that is produced in the decomposition process. The odor is generally not harmful; however, some people are much more sensitive and can detect very low concentrations. 

If you notice a pungent Sulphur-like odor, note whether the tide is high or low, what the temperature is outside, and what the wind direction is. If the tide is low, the temperature is warm, and the wind is blowing from the beach toward you, there is a good chance the odor is associated with the beach.

We at the Hartstene Pointe Water-Sewer District take pride in our ability to minimize and eliminate odors generated from sewage and the treatment process. Our monitoring program exceeds the Puget Sound Clean Air Agency and Department of Ecology requirements and was established to serve the people and needs of our community. If you experience pungent sulphur-like odor that does not appear to be related to natural decomposition of seaweed and marine life, please feel free to give us a call and we will respond as soon as possible in order to evaluate the odor.

For more information on the science behind the smells, here is an article from the Washington State Department of Ecology's Water Quality Program, Focus on Saltwater Beach Odors.

Meet Our New General Manager

This past April, after several months of discussion, meetings with other districts and consultants, and extensive planning and analysis, the District Board of Commissioners decided to move the District from a contractor-based organizational model to an employee-based model.

The first step in making this transition was to directly employ a general manager who would then guide the District through the reorganization. After carefully evaluating several applicants, the Board voted in May to make David Carnahan the new General Manager. David comes to this role with over ten years of management and leadership experience, extensive training in organizational effectiveness, and experience in long range planning. He has worked with the District over the past two years as a contractor with Jeffreys Management Services, the District's former management contractor, assisting in the establishment of water resource procedures and in the management of several major projects, including the replacement of the District’s water filtration systems.

"I am very excited to serve as the District’s new General Manager," said David. "I believe that we can create a sustainable, long-term management plan that will allow us to improve our quality of service, repair and replace aging infrastructure, and continue to provide reliable water and sewer service to this beautiful community."  


After managing the District for over seven years, Mont Jeffreys of Jeffreys Management Services is entering a much-deserved semi-retirement. Fortunately for the District, Mont has agreed to stay on as the Water Manager. We are extremely fortunate to continue to benefit from his vast knowledge and experience. 

Water Use Curtailment Lifted

The repairs on Well #2 have been completed. Both of the District's wells are now online, ending the critical water shortage.

From May 14th through May 23rd, the District's Well #2 was offline for emergency repairs, leaving only the District's low-performing Well #1 to keep up with demand.

The community stepped up in a big way, providing tremendous support and cooperation as we faced a critical water shortage. Your efforts to conserve water were extraordinary! Demand was reduced enough to avoid what would have otherwise been a severe water shortage, so THANK YOU! 

While the critical water shortage has ended, Hartstene Pointe is still under a Water Advisory for the summer months. With both wells online, water production is sufficient to meet average demand, but if the District experiences a major leak or critical equipment failure, or if demand is higher than normal, more water restrictions will be necessary.

As we enjoy Memorial Day weekend, and the rest of the fun and sun this summer will bring, please remember to continue to use water wisely.
Thank you again for your support, and Happy Memorial Day!

Do your Part to Avoid a Water Shortage

The District is asking for everyone’s assistance this summer to avoid a water shortage. Due to limited well pumping capacity, Hartstene Pointe is under a Water Advisory for the summer months.

Current water production is sufficient to meet average demand, but if the District experiences a major leak, critical equipment failure, or demand is higher than normal, mandatory water restrictions will be necessary.

Here are steps we all can take to curb water waste this summer:

· Never leave a hose or sprinkler running unattended. One running sprinkler uses 20% of our current water production capacity. It only takes five sprinklers operating at the same time throughout the community before the wells can’t keep up.

· Hand water lawns and gardens in the early morning or in the evening to avoid water loss through evaporation.

· Only water outdoor landscapes when and where it is needed. Many native plants are drought tolerant and need little water during the summer months.

· Always keep a shut-off nozzle on your hose when in use.

· Do not use a hose to clean walkways and driveways.

· Repair toilet and faucet leaks right away. This can save thousands of gallons of water per month.

Please inform your guests of the water advisory and ask them to join us in our efforts to conserve water. Visit www.epa.gov/watersense for more water saving tips and resources.    

Don't Believe the Hype! Wipes Clog Pipes

"Flushable" wipes are not, in fact, flushable. Wipes and other trash clog pipes and damage pumps and other wastewater treatment equipment. Only toilet paper is designed to break down as it travels through the wastewater treatment process.

Even though a product may say it is "flushable," unless it is toilet paper, it should not be flushed!

Pay Your Bill 24/7 With Our New IVR System!

Here is another fast and convenient way for you to pay your bills 24/7! No computer necessary. Simply call toll-free (877) 434-9310.

What is the IVR system?
The IVR (Interactive Voice Response) system provides you with a complete bill payment system over the phone. You can pay your bills anytime and anywhere. All you need is a phone.

How does it work?
You dial the toll-free number (877) 434-9310 and provide your water-sewer account number to locate your bill. The IVR system will tell you your account balance, the payment due date, and then guides you to make your payment. You continue to make payments using a credit card, debit card, or eCheck. You are provided with a confirmation number and notified whether the transaction was successful or not.

Having trouble with the phone payment system?
Be sure to:
~ Wait for the voice to stop speaking before entering your account number
~ Call from a clear phone connection
~ Avoid excessive background noise  

Additionally, you may call the payment center (800) 720-6847 and make payments over the phone with a live operator, if you’d prefer.
Both the IVR system and our payment center offer service in English and Spanish. (Note: Payment center Spanish service hours vary.) If you have questions about IVR, call Xpress Bill Pay at (800) 766-2350. Xpress Bill Pay is the online payment portal for Hartstene Pointe Water-Sewer District.

You also have the option of viewing and paying your bill online. Just click the "Online Payments" link at the top of this webpage.

Sewer Issues? We Can Help!

The District now has a sewer line inspection camera for investigating and locating sewer line issues. This can save hundreds of dollars in fees a plumber would charge to locate the source of sewer issues.

Please contact the District if:

· Sewage backs up into your home

· You smell sewage outside your home

· A manhole cover is missing or out of place

· A cave-in or ground settlement develops in your yard or street near a sanitary sewer

When you call us with an issue, we will respond as quickly as possible to investigate.

If a problem is found in the District sewer line, we will service the line and correct the issue. If the problem is found to be your private line, we will inform you as soon as possible so you may contact a plumber to service your line and repair any damage which may have occurred.

Go Paperless, Set Up AutoPay, and More With New Payment System

As a way to offer you more choices in how you pay your bills, Hartstene Pointe Water-Sewer District has partnered with Xpress Bill Pay, the premier provider for online bill payment systems. Through our new system you can get your bill electronically, check your balance, manage your automatic payment, make a one-time payment, and much more!

All you need is an Internet connection through a Web browser and an e-mail address. It’s simple to use. Every month we’ll send you a reminder e-mail to let you know when your bill is online. Then you just log in to your account at XpressBillPay.com and view your bill. You can also see up to a full year’s history of your account online.

We offered this service at the request of our customers — You asked and we delivered! To sign up, just go to www.xpressbillpay.com and follow the instructions there. It’s free to sign up and free to use. Sign up today!

Be On the Lookout For Leaks  

Observant residents reporting potential leaks often save the District many hours and resources attempting to locate leaks and treating large amounts of wasted water. If you suspect a water leak please call the District Office at (360) 427-2413 or send an email to gm@hpwatersewer.com.