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District Billing Office Hours:
Mondays from 9:00 am to 2:00 pm
Tuesdays from 9:00 am to 12:00 pm
Thursdays from 9:00 am to 12:00 pm

Office Number: (360) 427-2413

May/June Newsletter

Drippy the Droplet's Water Saving Tip:

"Planning a landscaping project or looking to add some beauty to your yard? Choose native plants which require little to no irrigation during the dry summer months." CLICK HERE for native plant ideas and tips from the University of Washington. CLICK HERE for Pacific Northwest drought tolerant plants.

What's New:

Commissioner Elections

Two District commissioner seats are up for election this year: Commissioner Position 1 for a six-year term to begin January 2018 and Commissioner Position 3 to complete an unexpired term, beginning after the election is certified in November and ending December 31, 2019.

Individuals registered to vote within the District may file as a candidate with the Mason County Elections Department during candidate filing week, May 15 - 19. For more information, visit the Mason County Elections website.

Sewer Issues? We Can Help!

The District now has a sewer line inspection camera for investigating and locating sewer line issues. This can save hundreds of dollars in fees a plumber would charge to locate the source of sewer issues.

Please contact the District if:

· Sewage backs up into your home

· You smell sewage outside your home

· A manhole cover is missing or out of place

· A cave-in or ground settlement develops in your yard or street near a sanitary sewer

When you call us with an issue, we will respond as quickly as possible to investigate.

If a problem is found in the District sewer line, we will service the line and correct the issue. If the problem is found to be your private line, we will inform you as soon as possible so you may contact a plumber to service your line and repair any damage which may have occurred.

Washington State Tax Transparency and Public Utilities

Recently, the Seattle Times reported Washington State ranks next-to-last in a recent tax transparency index, which means Washingtonians have no idea how much they are paying in state and local taxes. The “opaque” taxes Washingtonians pay include Public Utilities Excise Taxes, like those charged to the Hartstene Pointe Water-Sewer District.

According to the report, excise taxes make up 18% of the State’s total tax revenue. Excise taxes are indirect taxes charged on the sale of a good or service which are passed on to the consumer through higher prices. Often, people have no idea they are paying these taxes, let alone how much they are paying for the tax, since the tax is built into the cost of the product or service.

Hartstene Pointe residents collectively pay over $20,000 annually in Public Utilities Excise Taxes charged to the District by the State, despite the District being a governmental entity. This includes a 5.029% tax on water distribution, a 3.852% tax on sewer collection, and a 1.5% tax on wastewater treatment. This amounts to about $7.50 of each of your bi-monthly water/sewer bills.

Wastewater Treatment Plant Spill

Late in the evening on February 15th there was a control system and alarming failure at the District’s wastewater treatment plant. The failure, combined with heavy rains, resulted in an overflow of approximately 90,000 gallons of untreated wastewater which flooded the plant. The spill was made up of approximately 90% stormwater and 10%sewage.

Thankfully, the spill was confined to the wastewater treatment plant and there was no resulting impact to nearby beaches and waters.

There was no major damage to equipment or other District assets. Sanitization of equipment and structures is underway. The buildings within the plant, including the District Office, are being inspected to determine what repairs may be necessary.

Until further notice, all meetings of the Board of Commissioners will be held at the HPMA Clubhouse, 202 E Pointes Drive East. For meeting location updates, please visit our website,

Water Treatment Plant to be Completed by Summer

Construction of the District’s new water treatment system and facilities is in full swing. The new system will optimize the water treatment process by replacing outdated, failing drinking water treatment equipment.

The project has been moving right along, despite delays related to permitting and Mason County’s recent three-week road restrictions. The new treatment buildings have been constructed, and the old water treatment equipment for Well 2 has been removed in preparation for the installation of the new filtration equipment. Supplemental water is being piped from Well 2 to the Well 1 facility for treatment to ensure adequate water availability.

The project includes the addition of water quality monitoring equipment and an upgrade to the SCADA system to allow remote real-time monitoring and controls. This new control system has been completed and tested and is ready for installation.

All phases of the project should be completed and online in time for the busy summer months.

Go Paperless, Set Up AutoPay, and More With New Payment System

As a way to offer you more choices in how you pay your bills, Hartstene Pointe Water-Sewer District has partnered with Xpress Bill Pay, the premier provider for online bill payment systems. Through our new system you can get your bill electronically, check your balance, manage your automatic payment, make a one-time payment, and much more!

All you need is an Internet connection through a Web browser and an e-mail address. It’s simple to use. Every month we’ll send you a reminder e-mail to let you know when your bill is online. Then you just log in to your account at and view your bill. It’s formatted like your paper statement so it will look familiar to you. You can also see up to a full year’s history of your account online, so you can compare your current bill to a year ago.

When you’re ready to pay your bill, select a payment type. You can pay with credit card (Visa, MasterCard, and Discover), debit card, or electronic funds transfer. Then enter the information and you’re done! It’s that easy, and it only takes you a few minutes each month, or you can schedule automatic payments.

We offered this service at the request of our customers — You asked and we delivered! To sign up, just go to and follow the instructions there. It’s free to sign up and free to use. Sign up today!

Please Contact the District Directly

We appreciate the community’s interest in the operation of the District. Your observations and reporting of potential system problems is very important to our success in preventing and addressing costly issues. It is important that these reports are made directly to the District Office at (360) 427-2413. Our telephone system will connect you with our general manager’s cell phone day or night. He can then evaluate the situation and respond accordingly.

Please do not contact HPMA staff regarding water and sewer related questions or concerns.

No Chemicals Down the Drain

Anti-bacterial soaps, disinfectants, and other harsh chemicals can wreak havoc on beneficial bacteria crucial to the wastewater treatment processes. Additionally, many chemicals cannot be fully removed and pollute our beautiful Puget Sound.

Chemicals, oils and greases, personal care products, medications, food waste, and other trash should be disposed of in the garbage can, not down the drain or into the toilet.  

Be On the Lookout For Leaks  

Observant residents reporting potential leaks often save the District many hours and resources attempting to locate leaks and treating large amounts of wasted water. If you suspect a water leak please call the District Office at (360) 427-2413 or send an email to