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24/7 Bill Payment:
Phone: (360) 427-2413
Online: XpressBillPay.com

District Billing Office Hours:

Mondays from 9:00 am to 2:00 pm
Tuesdays from 9:00 am to 12:00 pm
Thursdays from 9:00 am to 12:00 pm

Office Number: (360) 427-2413

March/April 2018 Newsletter

Drippy the Droplet's Water Saving Tip:

Spring a good time to check your outdoor plumbing and irrigation system for leaks! Even a tiny pinhole leak can waste about 25,000 gallons of water per month!  

Visit www.epa.gov/watersense for more water saving tips and resources.

What's New:

Don't Believe the Hype! Wipes Clog Pipes

"Flushable" wipes are not, in fact, flushable. Wipes and other trash clog pipes and damage pumps and other wastewater treatment equipment. Only toilet paper is designed to break down as it travels through the wastewater treatment process.

Even though a product may say it is "flushable," unless it is toilet paper, it should not be flushed!

District Receives Clean Audit Report

The Hartstene Pointe Water-Sewer District received a clean audit report at their Washington State Auditor’s Exit Conference held on December 28, 2017. The audit scope was for an Accountability Audit of years 2015 and 2016.

“The results of the recent audit of the Hartstene Pointe Water-Sewer District by the State Auditor’s Office are a testament to the excellent work, attention to detail, and highly competent management of our procedures and record keeping by our Accounting and Administrative Services Manager, Miceal Carnahan,” stated District Board President Robert Scarola.

In a follow-up email to the District, the audit team manager expressed how impressed she was with the District’s progress. “All the changes the District has made over the past several years really show in your audit results and in the presentation and information you provide the public.” 

Audit Focus
The auditor examined areas representing the highest risk of fraud, loss, abuse, or noncompliance with state laws and regulations and the District’s own policies. The areas examined during this audit period were the District’s financial condition, utility billings and cash receipting, payments and expenditures, and accounting and financial reporting.

The full report for this audit, past District audits, and audits of other governmental entities can be found at http://portal.sao.wa.gov/ReportSearch.  

New Meeting Schedule Adopted

The District Board of Commissioners adopted a new meeting schedule beginning in 2018. Beginning January 4th, 2018, meetings will be held on the 1st and 3rd Thursdays of the month at 1:00 pm at the District Office, 772 E Chesapeake Drive.

All of the Board of Commissioners meetings are open to the public, and community members are encouraged to attend.
 

2018 Budget and Rates Adopted

On November 20, 2017 the District Board of Commissioners adopted the 2018 budget, which was developed to further the District’s mission of providing high quality, reliable drinking water, sewer collection, and wastewater treatment at fair and reasonable rates to meet the current and future needs of our community.   

The 2018 budget includes a 1.2% increase in operating expenditures, 11.7% increase in debt service, and increased investment to increase system reliability and address the District’s aging infrastructure.

The Board also adopted an overall 8.7% increase in water and sewer rates. Monthly charges for residential connections will increase by $9.59, while charges for vacant lots with a connection will increase by $3.95. Beginning January 1, 2018, the total bi-monthly bill for residential water and sewer service will be $239.10. The total bi-monthly bill for vacant lots with a connection will be $99.50.

If you pay your bill through your bank’s online bill pay, please be sure to update your payment amount. If you are signed up for AutoPay through the District, the new rates will automatically be charged to your account beginning January 2018. 

Click here for the adopted 2018 budget.

Pay Your Bill 24/7 With Our New IVR System!

Here is another fast and convenient way for you to pay your bills 24/7! No computer necessary. Simply call toll-free (877) 434-9310.

What is the IVR system?
The IVR (Interactive Voice Response) system provides you with a complete bill payment system over
the phone. You can pay your bills anytime and anywhere. All you need is a phone.

How does it work?
You dial the toll-free number (877) 434-9310 and provide your water-sewer account number to locate your bill. The IVR system will tell you your account balance, the payment due date, and then guides you to make your payment. You continue to make payments using a credit card, debit card, or eCheck. You are provided with a confirmation number and notified whether the transaction was successful or not.

Additionally, you may call the payment center (800) 720-6847 and make payments over the phone with a live operator, if you’d prefer.

Both the IVR system and our payment center offer service in English and Spanish. (Note: Payment center Spanish service hours vary.) If you have questions about IVR, call Xpress Bill Pay at (800) 766-2350. Xpress Bill Pay is the online payment portal for Hartstene Pointe Water-Sewer District.

You also have the option of viewing and paying your bill online. Just click the "Online Payments" link at the top of this webpage.

Sewer Issues? We Can Help!

The District now has a sewer line inspection camera for investigating and locating sewer line issues. This can save hundreds of dollars in fees a plumber would charge to locate the source of sewer issues.

Please contact the District if:

· Sewage backs up into your home

· You smell sewage outside your home

· A manhole cover is missing or out of place

· A cave-in or ground settlement develops in your yard or street near a sanitary sewer

When you call us with an issue, we will respond as quickly as possible to investigate.

If a problem is found in the District sewer line, we will service the line and correct the issue. If the problem is found to be your private line, we will inform you as soon as possible so you may contact a plumber to service your line and repair any damage which may have occurred.

Go Paperless, Set Up AutoPay, and More With New Payment System

As a way to offer you more choices in how you pay your bills, Hartstene Pointe Water-Sewer District has partnered with Xpress Bill Pay, the premier provider for online bill payment systems. Through our new system you can get your bill electronically, check your balance, manage your automatic payment, make a one-time payment, and much more!

All you need is an Internet connection through a Web browser and an e-mail address. It’s simple to use. Every month we’ll send you a reminder e-mail to let you know when your bill is online. Then you just log in to your account at XpressBillPay.com and view your bill. You can also see up to a full year’s history of your account online.

We offered this service at the request of our customers — You asked and we delivered! To sign up, just go to www.xpressbillpay.com and follow the instructions there. It’s free to sign up and free to use. Sign up today!

Be On the Lookout For Leaks  

Observant residents reporting potential leaks often save the District many hours and resources attempting to locate leaks and treating large amounts of wasted water. If you suspect a water leak please call the District Office at (360) 427-2413 or send an email to gm@hpwatersewer.com.