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District Billing Office Hours:
Mondays from 9:00 am to 2:00 pm
Tuesdays from 9:00 am to 12:00 pm
Thursdays from 9:00 am to 12:00 pm

Office Number: (360) 427-2413

September/October 2017 Newsletter

Save the Date: Annual Meeting and 2018 Budget Hearing

Date/Time: Saturday, November 11th at 10:00 am
Location: HPMA Clubhouse, 202 E Pointes Drive East

Drippy the Droplet's Water Saving Tip:

One drip every second adds up to five gallons of water per day! Check your faucets and showerheads for leaks, and fix all leaks right away. ” 

Visit for more water saving tips and resources.

What's New:

Sanitary Sewer Smoke Testing Completed

The Hartstene Pointe Water-Sewer District conducted smoke testing of sanitary sewers over the course of three days this past summer. The study was conducted with the assistance and expertise of Evergreen Rural Water of Washington. This study will involve opening manholes and filling the sewer lines with non-toxic smoke in order to quickly isolate breaks and defects in the sewer system. The testing identified several areas which require further investigation and/or repair.

We would like to remind homeowners that smoke observed coming out of plumbing fixtures within the home during the testing is an indication that there may be issues with the plumbing within the home. These issues may lead to dangerous gases and unpleasant odors from the sewer system entering the house. If you experienced smoke coming out of your home's interior plumbing fixtures, we recommend contacting a plumber to investigate any potential issues with the home's plumbing.

If you have any questions concerning the testing, contact the District by calling (360) 427-2413 or sending an email to

Click here for more information about smoke testing: Smoke Testing Frequently Asked Questions (FAQ)

Summer Water Advisory

Hartstene Pointe has been under a Water Advisory during the summer months. So far our wells have been able to keep up with the high demand, but there have been some close calls.

Average water demand has been at about 80% of the wells’ pumping capacity. There were several days of high demand in which the wells were pumping non-stop, just barely able to keep up.

If the District experiences a major leak, critical equipment failure, or demand exceeds well pumping capacity, mandatory water restrictions may be needed.

Please help avoid a water shortage. Here are steps we all can take to curb water waste:
~ Water lawns and gardens in the early morning or in the evening.
~ Hand water established plants only when necessary.
~ Do not leave a hose or sprinkler running unattended.
~ Always use a shut-off nozzle for watering, window washing, washing cars, etc.
~ Avoid water runoff when watering landscapes.
~ Do not use a hose to clean walkways and driveways.
~ Check for, and promptly repair, toilet and faucet leaks. This can save thousands of gallons per month.
~ Please inform guests of the water advisory and ask them to join us in our efforts to conserve water.

Visit for more water saving tips and resources, including how to find and fix household leaks and limit outdoor water waste.

New Water Treatment System Ribbon Cutting

Following five years of planning and design, and almost a full year of construction, the District’s new water treatment and monitoring systems are complete and online! The District celebrated with a ribbon cutting and grand opening ceremony on Labor Day.

Sixty people attended the grand opening, which included tours of the new facility, a demonstration of how the new filtration system works, activities for children, and refreshments.

The new systems will optimize the District’s water treatment process, including arsenic removal, by replacing inefficient, failing drinking water treatment equipment and by providing real-time remote monitoring of the wells, treatment systems, and reservoir.

The $1.3 million dollar project is funded through a 20 year, 1.5% Drinking Water State Revolving Fund (DWSRF) loan.

Construction on the project was almost complete when the State Legislature failed to meet its deadline to pass the state’s 2018-2019 capital budget, which included funding of DWSRF projects. The District’s project funding has been suspended pending passage of the capital budget.

Not wanting to delay completion of this vital project so close to the finish line, the Hartstene Pointe Water-Sewer District Board of Commissioners chose not to suspend construction and to utilize the District’s financial reserves to pay the final project costs until a capital budget is passed. At that time, the District will receive reimbursement under the loan for the final project costs.

Commissioner Candidates Filed for 2017 Election

Two District commissioner seats are up for election in 2017. One candidate has filed for each position.

Andrew Hospador is running for Commissioner Position 1, a six-year term. Andrew has been a District Commissioner since being appointed to Position 3 in June 2016, following the resignation of Commissioner Ray. Mr. Hospador has owned property at Hartstene Pointe since 2005 and has been a full-time resident, with his wife Jane, since 2009. He served as Treasurer on the HPMA Board of Directors. Andrew holds bachelor’s and master’s degrees in Electrical Engineering from Cornell University, and his career in industrial instrumentation and control systems included work with water and wastewater treatment systems.

Robert Scarola is running for Commissioner Position 3, to complete the remaining two years of an unexpired term. Mr. Scarola moved to Hartstene Pointe with his wife, Nancy, a year and a half ago, previously serving on the Water Company Board of Directors for a homeowner’s association of approximately 2000 homes. While he was on the Board, the water company completed a major systems upgrade to its water storage, piping, and monitoring facilities.

The 2017 general election will be held on November 7th. For more information about the election, contact the Mason County Elections Department, (360) 427-9670 ext. 470, or visit the Mason County Elections website.

Sewer Issues? We Can Help!

The District now has a sewer line inspection camera for investigating and locating sewer line issues. This can save hundreds of dollars in fees a plumber would charge to locate the source of sewer issues.

Please contact the District if:

· Sewage backs up into your home

· You smell sewage outside your home

· A manhole cover is missing or out of place

· A cave-in or ground settlement develops in your yard or street near a sanitary sewer

When you call us with an issue, we will respond as quickly as possible to investigate.

If a problem is found in the District sewer line, we will service the line and correct the issue. If the problem is found to be your private line, we will inform you as soon as possible so you may contact a plumber to service your line and repair any damage which may have occurred.

Go Paperless, Set Up AutoPay, and More With New Payment System

As a way to offer you more choices in how you pay your bills, Hartstene Pointe Water-Sewer District has partnered with Xpress Bill Pay, the premier provider for online bill payment systems. Through our new system you can get your bill electronically, check your balance, manage your automatic payment, make a one-time payment, and much more!

All you need is an Internet connection through a Web browser and an e-mail address. It’s simple to use. Every month we’ll send you a reminder e-mail to let you know when your bill is online. Then you just log in to your account at and view your bill. It’s formatted like your paper statement so it will look familiar to you. You can also see up to a full year’s history of your account online, so you can compare your current bill to a year ago.

When you’re ready to pay your bill, select a payment type. You can pay with credit card (Visa, MasterCard, and Discover), debit card, or electronic funds transfer. Then enter the information and you’re done! It’s that easy, and it only takes you a few minutes each month, or you can schedule automatic payments.

We offered this service at the request of our customers — You asked and we delivered! To sign up, just go to and follow the instructions there. It’s free to sign up and free to use. Sign up today!

Please Contact the District Directly

We appreciate the community’s interest in the operation of the District. Your observations and reporting of potential system problems is very important to our success in preventing and addressing costly issues. It is important that these reports are made directly to the District Office at (360) 427-2413. Our telephone system will connect you with our general manager’s cell phone day or night. He can then evaluate the situation and respond accordingly.

Please do not contact HPMA staff regarding water and sewer related questions or concerns.

No Chemicals Down the Drain

Anti-bacterial soaps, disinfectants, and other harsh chemicals can wreak havoc on beneficial bacteria crucial to the wastewater treatment processes. Additionally, many chemicals cannot be fully removed and pollute our beautiful Puget Sound.

Chemicals, oils and greases, personal care products, medications, food waste, and other trash should be disposed of in the garbage can, not down the drain or into the toilet.  

Be On the Lookout For Leaks  

Observant residents reporting potential leaks often save the District many hours and resources attempting to locate leaks and treating large amounts of wasted water. If you suspect a water leak please call the District Office at (360) 427-2413 or send an email to