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24/7 Bill Payment:
Phone: (360) 427-2413
Online: XpressBillPay.com

District Billing Office Hours:

Mondays from 9:00 am to 2:00 pm
Tuesdays and Thursdays from 9:00 am to 12:00 pm

Office Number: (360) 427-2413

September/October Newsletter

Drippy the Droplet's Water Saving Tip:

“An average shower uses 17.2 gallons of water. By installing a low-flow (1.5 gpm) shower head, you can save an average of 5 gallons of water per shower.”

Visit www.epa.gov/watersense for more water saving tips and resources.

What's New:

Save the Date! Annual Meeting and 2018 Budget Hearing

The District will hold its Annual Meeting and 2019 Budget Hearing on Saturday, November 10th, at 10:00 am at the HPMA Clubhouse, located at 202 E Pointes Drive East. See you there!

Free WaterSense® Shower Heads Available  

Hartstene Pointe Water-Sewer District is providing free EPA WaterSense® Certified shower heads to our customers. These low-flow, massaging showerheads are engineered to deliver a great shower with surprisingly little water, allowing our customers to conserve water while saving money on your energy bill. The shower head installs easily on a standard ½" shower arm.

Hartstene Pointe residents can pick up your free shower head at the HPMA office or at the District office at 772 E Chesapeake Drive. We ask that residents take no more than two shower heads and only install them in homes at Hartstene Pointe.  

District Provides Water to Fight Nearby Fires

This summer, the District had the opportunity to assist Central Mason Fire and the Department of Natural Resources in their successful efforts to fight three nearby fires, including two on Harstine Island.

At 4:30 pm on July 16th, a structure fire was reported on Harstine Heights Lane, less than two miles from Hartstene Pointe. Fire crews made multiple trips to Hartstene Pointe to fill their tender with water to fight the fire, knocking it down before it could spread. The King’s Landing Fire, in the Agate area, was reported at about the same time on July 16th. Tanker trucks working on that scene also made trips to the Pointe to fill tenders. On July 31st another fire broke out on Harstine Island just south of the bridge. Fire crews were once again able to utilize the District’s water supply to fill their tenders.

In all, the District supplied over 30,000 gallons of water to the fire fighting efforts. During the fires, District staff monitored the District’s wells and reservoir to ensure water levels remained steady. Thanks to the District’s recent addition of remote monitoring and control systems for the wells and reservoir, multiple members of the District’s staff were able to monitor the system remotely, around the clock.

Thanks to the hard work of the fire crews, all three fires were knocked down, and thanks to the vigilance of the District’s staff and the new monitoring system, adequate water was available to supply the tenders while also meeting the needs of the homes within the Pointe.  

Do your Part to Avoid a Water Shortage

The District is asking for everyone’s assistance this summer to avoid a water shortage. Due to limited well pumping capacity, Hartstene Pointe is under a Water Advisory for the summer months.

Current water production is sufficient to meet average demand, but if the District experiences a major leak, critical equipment failure, or demand is higher than normal, mandatory water restrictions will be necessary.

Here are steps we all can take to curb water waste this summer:

· Never leave a hose or sprinkler running unattended. One running sprinkler uses 20% of our current water production capacity. It only takes five sprinklers operating at the same time throughout the community before the wells can’t keep up.

· Hand water lawns and gardens in the early morning or in the evening to avoid water loss through evaporation.

· Only water outdoor landscapes when and where it is needed. Many native plants are drought tolerant and need little water during the summer months.

· Always keep a shut-off nozzle on your hose when in use.

· Do not use a hose to clean walkways and driveways.

· Repair toilet and faucet leaks right away. This can save thousands of gallons of water per month.

Please inform your guests of the water advisory and ask them to join us in our efforts to conserve water. Visit www.epa.gov/watersense for more water saving tips and resources.    

Don't Believe the Hype! Wipes Clog Pipes

"Flushable" wipes are not, in fact, flushable. Wipes and other trash clog pipes and damage pumps and other wastewater treatment equipment. Only toilet paper is designed to break down as it travels through the wastewater treatment process.

Even though a product may say it is "flushable," unless it is toilet paper, it should not be flushed!

Pay Your Bill 24/7 With Our New IVR System!

Here is another fast and convenient way for you to pay your bills 24/7! No computer necessary. Simply call toll-free (877) 434-9310.

What is the IVR system?
The IVR (Interactive Voice Response) system provides you with a complete bill payment system over the phone. You can pay your bills anytime and anywhere. All you need is a phone.

How does it work?
You dial the toll-free number (877) 434-9310 and provide your water-sewer account number to locate your bill. The IVR system will tell you your account balance, the payment due date, and then guides you to make your payment. You continue to make payments using a credit card, debit card, or eCheck. You are provided with a confirmation number and notified whether the transaction was successful or not.

Having trouble with the phone payment system?
Be sure to:
~ Wait for the voice to stop speaking before entering your account number
~ Call from a clear phone connection
~ Avoid excessive background noise  

Additionally, you may call the payment center (800) 720-6847 and make payments over the phone with a live operator, if you’d prefer.
Both the IVR system and our payment center offer service in English and Spanish. (Note: Payment center Spanish service hours vary.) If you have questions about IVR, call Xpress Bill Pay at (800) 766-2350. Xpress Bill Pay is the online payment portal for Hartstene Pointe Water-Sewer District.

You also have the option of viewing and paying your bill online. Just click the "Online Payments" link at the top of this webpage.

Sewer Issues? We Can Help!

The District now has a sewer line inspection camera for investigating and locating sewer line issues. This can save hundreds of dollars in fees a plumber would charge to locate the source of sewer issues.

Please contact the District if:

· Sewage backs up into your home

· You smell sewage outside your home

· A manhole cover is missing or out of place

· A cave-in or ground settlement develops in your yard or street near a sanitary sewer

When you call us with an issue, we will respond as quickly as possible to investigate.

If a problem is found in the District sewer line, we will service the line and correct the issue. If the problem is found to be your private line, we will inform you as soon as possible so you may contact a plumber to service your line and repair any damage which may have occurred.

Go Paperless, Set Up AutoPay, and More With New Payment System

As a way to offer you more choices in how you pay your bills, Hartstene Pointe Water-Sewer District has partnered with Xpress Bill Pay, the premier provider for online bill payment systems. Through our new system you can get your bill electronically, check your balance, manage your automatic payment, make a one-time payment, and much more!

All you need is an Internet connection through a Web browser and an e-mail address. It’s simple to use. Every month we’ll send you a reminder e-mail to let you know when your bill is online. Then you just log in to your account at XpressBillPay.com and view your bill. You can also see up to a full year’s history of your account online.

We offered this service at the request of our customers — You asked and we delivered! To sign up, just go to www.xpressbillpay.com and follow the instructions there. It’s free to sign up and free to use. Sign up today!

Be On the Lookout For Leaks  

Observant residents reporting potential leaks often save the District many hours and resources attempting to locate leaks and treating large amounts of wasted water. If you suspect a water leak please call the District Office at (360) 427-2413 or send an email to gm@hpwatersewer.com.